440.285.0910
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Customer Service

IMPORTANT INFORMATION ABOUT PLACING YOUR ORDER ONLINE

Your order cannot be completed if:

  • The billing address you provide does not match the information provided by your credit card company
  • The email address you provide is not valid.

Please carefully check the information you've provided before submitting your order.

Orders must be placed before 5pm, in order to pick-up tickets the following day.

"Any-Day" Discount Tickets or "Weekday" Discount Tickets for SAME-Day visits may not be purchased on-line.

*Pre-purchased tickets are not refundable.

*You must have your ETICKET/Order Receipt to pickup tickets. Ticket orders will be available for pickup at the Will Call Office (the first building on the right after you enter the main gate)

*All information you provide must be accurate for us to process your order. Inaccurate or missing information may cause delays in your order processing.

*A $3.95 handling fee will be added to all orders.

*Once an individual or group has picked up their tickets, Pioneer Waterland cannot hold extra tickets/wristbands in the will call office for remaining individuals associated with the group or individual.

Pioneer Waterland reserves the right to refuse the use of certain facilities and/or close the entire park without prior notice due to inclement weather conditions or low attendance based on the management's sole discretion without refund or rainchecks.

Security Policy: Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

NOTICE: THE UNAUTHORIZED USE OF A CREDIT CARD IS A FELONY OFFENSE. VIOLATORS WILL BE PROSECUTED TO THE FULL EXTENT OF THE LAW.

PRIVACY POLICY

This privacy policy applies to all of our products and services.

We will never share, sell or rent your personal information to any third party for promotional use. We may disclose information to our partners who introduced you to our products and services so they are compensated appropriately. We may disclose or report personal information where it is required by law.

 
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Pioneer Waterland & Dry Fun Park - 10661 Kile Rd - Chardon, OH 44024
Park - 440.285.0910 Group Sales - 440.285.5200


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